Member Matters 会员事宜

Q & A 问与题



Q - If I introduce a friend, can my friend enjoy a discount?

      如果我介绍朋友,我朋友是否可以享有优惠呢?

 

A - Yes, your friends will enjoy our First Trial discount for the first visit

      有的,您的朋友将享有首次到店折扣优惠。  

 

 

Q - Is there a discount for my second visit?

      我第二次光顾可否享有折扣?

 

A - First Trial discount is for new customers who first visit our store. You can participate in our attractive member to get more discounts. check with our counter staff for more details 

       体验优惠折扣只给于首次到访店的新客户, 您可以加入我们的会员以获得更多折扣优惠。 快来咨询我们的柜台工作人员以了解更多详情。

 

 

Q - When will this promotion and package end?

       此促销和配套何时结束?

 

A - Promotions and packages are believed won't be too long. If you like it, you should join it quickly, there will be removed at any time!

      促销和配套相信不会太长。 喜欢就赶紧加入吧,随时会被删除!

 

 

Q - Can I check what promotional packages are available over the phone?

      我可以通过电话查询促销配套有哪些吗?

 

A - Sorry! We do not provide this service at this time.

      不好意思! 我们目前不提供此项服务

 

 

Q - Are there any restrictions on which treatment member can only choose?

有什么限制会员只能选择哪些理疗项目吗?

 

A - No restrictions. You can choose any treatment     

       没有限制。你可以选择任何疗。

 

 

Q - Can I fill in someone else’s name to participate in the promotion?

      我可以填写别人的名字参加促销和配套活动吗?

 

A - Yes, Can only use by the parties

      可以的。只供当事人使用。

 

 

Q - Can I share member with others?

      我可以与他人共享会员吗?

 

A - No. We currently have no open sharing plan [To avoid misuse]

      不可以。我们暂时没有开放共享计划【为避免误用】

 

 

Q - Can discount coupons or vouchers be used with combo discounts?

      折扣券或代金券可以与组合折扣一起使用吗?

 

A -  All discounts and vouchers cannot be used at the same time, can only one at a time.

     所有折扣和优惠券不能同时使用,一次只能使用一张。

 

 

Q - How long are E-Voucher valid for?

       电子优惠券的有效期是多久?

 

A - The E-Voucher is valid for 12 months from the date of purchase.

      电子优惠券有效期为购买日期的 12 个月。

 

 

Q - Can vouchers or birthday vouchers be used by others?

      优惠券或生日优惠券可以给他人使用吗?

 

A - Voucher can be given or use by others, but birthday voucher can only be used by itself.

     代金券可以送给他人使用,但生日代金券只能自己使用。

 

 

Q - How long are birthday vouchers valid for?

       生日礼券的有效期是多久?

 

A - Birthday voucher may redeemed 10 days before the day or 10 days after birthday. Birthday voucher will expire if not used within the allotted time-frame.

      生日礼券可在生日前 10 天或生日后 10 天兑换。 如果未在规定的时间内使用,生日礼券将失效。

 

 

Q - Can I request for a reissue voucher?

       我可以要求补发代金券吗?

 

A - We do not provide vouchers re-issue. lost or misplaced.

      我们不提供代金券补发、遗失或丢失。

 

 

Q - Can I request for member fee refund?

       我可以要求退还会员费吗?

 

A -  No. Non-refund will be granted.

   不给于退款。

 

 

Q – What should I do if I don't have enough points in my account to deduct?  

       如果我的帐户中没有足够的积分可扣,我该怎么办?

 

A - Don't worry; you can make up the balance with cash.

     无需担心。您可用现金补不足余额即可

 

 

Q - Can the remaining credit point be transferred to others?

       剩余的积分可以转给其他人吗?

 

A - No. 不可以。

 

 

Q - Can the remaining credit point be exchanged for cash?  

       剩余的积分可以兑换现金吗?

 

A - No. 不可以

 

 

Q - How is the membership validity period calculated?

      会员有效期如何计算?

 

A - The validity period is 24 months from the date of member you sign-up.

      有效期为会员注册之日起24个月。

 

 

Q – Will I receive a receipt once i make payment?

     付款后会收到收据吗?

 

A - Yes, we will send the email you provided to your mailbox.

      会的,我们会将您提供的电子邮件发送到您的邮箱。

 

 

Q - How can I check my balance point?

      如何可查看我的积分余额?

 

A -  You can view the electronic receipt we send in the email you provided. in the points balance column. [If you don't see it, you can check your Junk/spam mail]

     您可以在您提供的电子邮件中查看我们发送的电子收据。 在积分余额栏中。
 [如果您没有看到,您可以检查您的Junk/spam邮件]